Refund policy

All returns are for store credit in the form of gift card and must be made within 7 days of items' arrival date. Items must be returned with no signs of wear or usage and in their original packaging.

Once your return items is received and accepted, you will be issued store credit in the form of a gift card in email. Please allow us 7 business days to process the return items.

Please note that original shipping cost, sale items and gift cards are not refundable.

You can always contact us for any question at randomsoiree@gmail.com.

Final Sale

All bath, body, cosmetics, skincare, perfumes, and consumable products are final sale and cannot be returned.

All marked-down items are considered final sale and cannot be returned.

Please get in touch if you have questions or concerns about your specific item.

Damaged/Defective Items

If you believe an item to be damaged in shipment or defective, please send a photo of the item and description of the damage to randomsoiree@gmail.com within 24 hours of receiving the item to qualify for a free exchange or refund in the original form of payment (original shipping costs are not refundable). For damaged items, please retain the shipping box and packaging materials in order to file proper claim with the shipping carrier.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your refund, please contact us at randomsoiree@gmail.com. 

Once we have confirmed the item's condition, a pre-paid shipping label will be sent for return. Unfortunately, if a request is not received in time, a refund or exchange will not be granted.

 

Exchanges

Random Soirée does not offer direct exchanges. Please feel free to return the item for store credit and place a new order with the credit received.